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Terms and Conditions

These terms and conditions, which may be subject to revision, apply to all our services whether made available online directly or indirectly through distributors, via any mobile device, by email or by telephone. By accessing, viewing and using our website or any of our applications through any platform (henceforth collectively referred to as the "website") and/or by placing a reservation, you acknowledge and agree to have read, understood and agreed to the terms and conditions set out below (including the privacy statement).

These pages, the content and organisation of these pages, and the online accommodation reservation service delivered through the website (the "service") are owned, operated and provided by ThinkHotels.com ("ThinkHotels.com", "us", "we" or "our") and are provided for your personal, non-commercial use only, subject to the terms and conditions set out below.

1. Scope of our Service

Through this website we and our affiliates (distribution partners) provide an online platform through which providers of temporary accommodation (for example, hotels, motels, hostels and bed & breakfasts, collectively the "accommodation(s)"), can advertise their rooms for reservation, and through which visitors to the website can make such reservations. By making a reservation through ThinkHotels.com, you enter into a direct (legally binding) contractual relationship with the accommodation provider with which you book. From the time at which you make your reservation, we act solely as an intermediary between you and the accommodation, transmitting the details of your reservation to the accommodation provider and sending you a confirmation email for and on behalf of the accommodation provider.

Any information we disclose while providing our services is based on the information communicated to us by accommodation providers. Accommodation providers are given access to an extranet through which they are fully responsible for updating all rates, availability and other information which is displayed on our website. Although we will use reasonable skill and care in performing our services we will not verify if, and cannot guarantee that, all information is accurate, complete or correct, nor will we be held responsible for any errors (including manifest and typographical errors), any interruptions to service (whether due to temporary and/or partial breakdown, repair, upgrade or maintenance of our website or otherwise), inaccurate, misleading or incorrect information or non-provision of information. Each accommodation provider is held responsible at all times for the accuracy and comprehensiveness of information pertaining to their accommodation (including the rates and availability) displayed on our website. Our website does not constitute and should not be regarded as a recommendation or endorsement of the service level, quality, star rating, or qualification of any accommodation available for reservation.

Our services are provided for personal and non-commercial use only. Therefore, you may not re-sell, deep-link, use, copy, monitor (e.g. spider, scrape), display, download or reproduce any content or information, software, products or services available on our website for any commercial or competitive activity or purpose.

2. Prices and Best Price Guarantee

All prices on the ThinkHotels.com website are per room for the duration of your stay and include VAT and all other taxes (subject to change of such taxes), unless stated differently on our website or in your confirmation email.

Sometimes cheaper rates are available on our website for a specific stay at an accommodation premises, however, these rates are set by accommodation providers and as such they may carry conditions and restrictions, for example in respect to cancellation and refund. Please check the room and rate details thoroughly for any such conditions prior to making your reservation.

We want to provide you with the lowest price possible for your stay. Should you find your accommodation offered at a lower rate on a different website and under the same reservation conditions, after you have made a reservation through us, we will match the difference between our rate and the lower rate under the terms and conditions of the Best Price Guarantee.

The currency converter is for advisory purposes only and we cannot guarantee that it is accurate and real time; actual rates may vary.

Obvious errors and mistakes (including misprints) are not binding.

All special offers and promotions are marked as such.

3. Privacy and cookies

ThinkHotels.com respects your privacy. Please see our privacy and cookies policy for further information.

4. Free of charge

Our service is free of charge. Unlike many other providers, we will not charge you for our service or add any additional reservation fees to the room rate.

5. Cancellation

By making a reservation with an accommodation provider, you accept and agree to the relevant cancellation and no-show policy of that accommodation provider, and to any additional (delivery) terms and conditions of the accommodation provider that may apply to your reservation or during your stay, including for any and all services rendered and/or products offered by the accommodation provider (the delivery terms and conditions of an accommodation provider can be obtained from the relevant accommodation provider). The general cancellation and no-show policy of each accommodation provider is provided on our website on the accommodation information pages, during the reservation process and in the confirmation email. Please note that some rates or special offers are not eligible for cancellation or change. Please check the room details thoroughly for any such conditions prior to making your reservation. Please note that a reservation which requires down payment or prepayment in whole or part may be cancelled without prior notice in the event that the relevant amount(s) cannot be collected in full on the relevant payment date in accordance with the relevant payment policy of the accommodation and the reservation. Incorrect bank, debit or credit card details, invalid credit/debit cards, late payments, or cases of insufficient funds are your own responsibility and you will not be entitled to any refund of any (non-refundable) prepaid amount unless the accommodation agrees or allows otherwise under its (pre) payment and cancellation policy.

If you wish to reconsider, change or cancel your reservation, please refer to your confirmation email for the instructions it contains. Please note that you may be charged for cancelling your reservation in accordance with the accommodation provider's cancellation, (pre) payment and no-show policy, or you may not be entitled to any refund of any (pre) paid amount. Please read the cancellation, (pre) payment and no-show policy of your chosen accommodation provider carefully before you make your reservation and remember to make any relevant further payments on time as required.

7. Further correspondence

By making a reservation, you agree to receive (i) an email which we may send you shortly prior to your arrival date, providing you with information on your destination and certain information and offers (including third party offers if you have actively opted in to receive them) relevant to your accommodation and destination, and (ii) an email which we may send to you after the conclusion of your stay inviting you to complete our guest review form. Please see our privacy and cookies policy for more information about how you may be contacted by ThinkHotels.com.

8. Ranking and guest reviews

By default, accommodation on our website is ranked by 'Recommended' (or any similar wording). This Default Ranking is created using multiple criteria through a fully automatic ranking system (algorithm). We also offer other criteria by which to rank accommodation.

A completed guest review may be (a) uploaded onto the relevant accommodation property's information page on our website for the sole purpose of informing potential and future guests of your opinion of the quality and level of service provided at the accommodation, and (b) (wholly or partly) used and placed by ThinkHotels.com at its sole discretion (e.g. for marketing, promotion or improvement of our service) on our website or such social media platforms, newsletters, special promotions, apps or other channels owned, hosted, used or controlled by ThinkHotels.com and our business partners. We reserve the right to change, reject or remove reviews at our sole discretion. The guest review form should be regarded as a survey and does not include any (further commercial) offers, incentives, promotions, or invitations whatsoever.

9. Disclaimer

Subject to the limitations set out in these terms and conditions and to the extent permitted by law, we shall only be liable for direct damages suffered, paid or incurred by you due to an attributable shortcoming of our obligations in respect to our services, up to an aggregate amount of the aggregate cost of your reservation as set out in the confirmation email (whether for one event or series of connected events).

However and to the extent permitted by law, neither we nor any of our officers, directors, subsidiaries, employees, agents, representatives, licensees, affiliated companies, affiliate (distribution) partners, distributors or others involved in creating, promoting, sponsoring, or otherwise making available the site and its contents shall be liable for (i) any punitive, special, consequential or indirect loss or damages, any loss of production, loss of revenue, loss of profit, loss of or damage to goodwill or reputation, loss of claim, loss of contract, (ii) any inaccuracy relating to the (descriptive) information (including rates, availability and ratings) of the accommodation as provided on our website, (iii) the services rendered or the products offered by the accommodation provider, (iv) any (direct, indirect, consequential or punitive) damages, losses or costs suffered, incurred or paid by you, pursuant to, arising out of or in connection with the use, inability to use or delays in use of our website, or (v) for any (personal) injury, death, property damage, or other (direct, indirect, special, punitive or consequential) damages, losses or costs suffered, incurred or paid by you, whether due to (legal) acts, errors, breaches, (gross) negligence, willful misconduct, omissions, non-performance, misrepresentations, tort or strict liability by or (wholly or partly) attributable to the accommodation (its employees, directors, officers, agents, representatives or affiliated companies), including any (partial) cancellation, overbooking, strike, force majeure or any other event beyond our control.

You agree and accept that the accommodation is at all times responsible for the collection, with holding, remittance and payment of any and all applicable taxes due on the total amount of the room price to the relevant tax authorities, whether the accommodation you stay at charges or has charged you for your room, or we are facilitating the payment of the room price. ThinkHotels.com is not liable or responsible for the remittance, collection, withholding or payment of the relevant taxes due on the room price to the relevant tax authorities.

10. Intellectual property rights

The software used to deliver our services or available at our website, and the intellectual property rights (including the copyrights) of the contents and information on our website are owned by ThinkHotels.com, its suppliers or providers, unless stated otherwise,

ThinkHotels.com exclusively retains ownership of all rights, title and interest in and to (all intellectual property rights of) (the look and feel (including infrastructure) of) the website on which our service is made available (including the guest reviews and translated content) and you are not entitled to copy, (hyper-/deep)link to, scrape, promote, integrate, publish, combine, market, utilize or otherwise use the content (including any translations and guest reviews) or our brand without our express written permission. To the extent that you might (wholly or partly) use or combine our (translated) content (including guest reviews) or would otherwise own any intellectual property rights in the website or any (translated) content or guest reviews, you hereby relinquish, assign, and transfer all such intellectual property rights to ThinkHotels.com. Any unlawful use or any of the aforementioned actions or behaviour will constitute a material infringement of our intellectual property rights (including copyright and database right).

11. Miscellaneous

These terms and conditions and the provision of our services shall be governed by and construed in accordance with United Kingdom law and any dispute arising out of these general terms and conditions and our services shall exclusively be submitted to the competent courts in the United Kingdom.

The original English version of these terms and conditions may have been translated into other languages. The translated version is a courtesy translation only and is not definitive. In the event of a dispute about the contents or interpretation of these terms and conditions, or any contradiction, irregularity or discrepancy between the English version and any translate diversion of these terms and conditions, the English language version to the extent permitted by law shall apply, prevail and be conclusive. The English version is available on our website (by selecting the English language) or you may request one in writing.

If any provision of these terms and conditions is or becomes invalid, unenforceable or non-binding, all other provisions shall remain binding. In the event of such, any invalid provision shall nonetheless be enforced to the fullest extent permitted by applicable law, and you will at least agree to accept a similar consequence as would have resulted from the invalid, unenforceable or non-binding provision, given the purpose and contents of these terms and conditions.

12. About ThinkHotels.com and the support companies

This online accommodation reservation service is rendered by ThinkHotels.com, which is a private limited liability company, incorporated under the laws of the England and having its offices at Suite CP 103, Winchester House, 259 - 269 Old Marylebone Road, London NW1 5RA and registered with the trade register of the Chamber of Commerce in England under registration number 07829962. Our VAT registration number is GB 142 3603 46.