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Customer Care

We want you to be satisfied

At ThinkHotels we are committed to providing you with a positive experience every time you deal with us; we strive to offer not only a wide choice of quality accommodation to suit all budgets, but also consistently excellent customer service. Our goal is to be one of the best online hotel reservation companies around, enabling you to book securely with the peace of mind to enjoy a memorable vacation.

Our team is here to help

Your feedback is essential in helping us tailor and improve our services. We welcome your comments and will be glad to assist with any enquiries or suggestions you have on how we can improve our offering. Also, if you require any assistance before, during or after your hotel stay, do please contact us. We will to respond to ensure you get the service you expect.


We will ensure your privacy is secure

We are dedicated to protecting your privacy and safeguarding information personally identifiable to you - so we adhere to the principles of applicable data protection and privacy laws around the world.

 Private information collected from this website is used by ThinkHotels.com to assist you with your queries and marketing purposes only. However, customers have an option where they can opt out of receiving our mailings should they wish to do so.

In order to preclude unlawful access to customer's private information, we have used pioneering technology to safeguard data from prohibited modification, unauthorized access or use.